Shipping
When should I expect my product?
All orders are shipped via Australia Post within 1 business day of order confirmation. Delivery typically takes 3 to 5 business days but may take longer for regional shipments.
Which countries do you ship to?
Currently, we ship to:
Australia (All 6 states and 2 territories) We hope to supplying New Zealand, and US market soon.
My tracking code doesn’t work?
Sometimes it takes a 24-48 hrs for the carrier to activate the code. If you haven’t received code by them pleases contact us at hello@nimiceco.com.au and we’ll chase them up for you.
More information
Where are your products made?
Our products are ethically manufactured in China, using ingredients sourced all over the world. Our 100% home compostable packaging and the tablets are presently manufactured in China.
Where can I find a material safety data sheet?
If you'd like access to our material safety data sheets (MSDS or SDS for short) please email us hello@nimiceco.com.au
What are your bottles made out of?
Our bottles are designed only with 100% recyclable materials PET. Which means it can be used over and over. Bottle-to-bottle packaging means more sustainable and no-waste.
We have chosen to keep away from glass, as these bottles are heavier, can break in transit and increase fuel emissions.
Ingredients
What are the ingredients of your hand soap and all purpose cleaner
For a full list of ingredients read here
Returns & Refunds
30 Day Money Back Guarantee
Nimic Eco is about reducing waste and leaving little to nothing behind.
We have engineered our products so you will love a cleaner alternative cleaning routine, however if you don't. We offer a 30 Day Money Back Guarantee.
If you have purchased our products from www.nimiceco.com.au then we'll give you a full refund if you're not satisfied.
Give our products a go for 30 days and contact us at hello@nimiceco.com.au if you're having trouble and need some guidance.
If you haven't fallen in love with them then we want to know why. So email us at hello@nimiceco.com.au.
We'll process a full refund to the original payment method, and since we would like no waste, we would love for you to return all bottles and unused product via registered post (at your expense) so we can recycle.
We don't process your refund until we have received your bottles and only accept refund requests within 45 days of delivery.
Please email us at hello@nimiceco.com.au for all refund requests.
Change of mind
We do not accept change of mind returns after 45 days, however if you believe you're entitled to consumer rights under the Australian Consumer Law,
Please contact us at hello@nimiceco.com.au and email your proof of purchase (such as a purchase receipt, bank statement or confirmation email) that you received when ordering online. This also applies for items you may have received as a gift.
In certain situations, we or a relevant third party, may need to inspect your products prior to providing a remedy.
I have received the wrong item
If you think you’ve received the wrong item or part of your order is missing then please contact our Customer support at hello@nimiceco.com.au
How to return or exchange?
If you believe any Nimic product that you have purchased is faulty and you'd like to arrange an exchange or return, please contact us at hello@nimiceco.com.au